What makes Potting Shed tick? At the heart of this is our Why but for us to get to that we have to understand our How. How do we what we do and how it drives us?
How No: 6: We Collaborate Fearlessly
Every relationship with every client is a partnership; we work alongside them to make their goals a reality and help them to grow their businesses. Our team are the lifeblood of Potting Shed. We ensure that they are supported, valued and encouraged to learn and develop their skills.
I’ll assume that you’re all familiar with the popular business phrase “The customer is always right”, but did you know that us creatives have long used an alternative term behind closed doors? “The client is always wrong!”. Although this term makes for a soothing tonic after a long day of creative frustration it’s A) not true and B) not the way to build long-lasting, fruitful client relationships.
We believe that repeat clients speak volumes about your studio practice, and we are lucky enough to have clients who come back time and time again for campaign after campaign, and to evolve and redesign logos and websites that we designed in the first place. We provide you with solutions that fix problems, to transform businesses and therefore listening and working together is vital! Yes - sometimes a client has some wacky feedback... but that’s the moment to lean in, listen carefully, and work together to find a better solution.
We’ll never take a smash and grab approach to working relationships - we’d rather over-deliver than over-promise.